"Humans think in stories, and we try to make sense of the world by telling stories." ~ Yuval Noah Harari
BIO
A seasoned product leader, with 10+ years of experience across fintech, logistics tech, and travel. Proven expertise in leading cross-functional teams, building at scale (50M+ WAU at Paytm), and shipping both consumer-facing and platform products. Skilled in API ecosystems, UX-led growth, and partner integrations. Strong at connecting product strategy with business goals, stakeholder needs, and real-world outcomes.h.
HIGHLIGHTS OF MY WORK
Senior PM, Platform
Shippit, Sydney | Current
- I lead two product areas at Shippit: Connect (API & partner integrations) and Fulfilment (allocation logic, enterprise UX).
- Building a platform product that integrates Shippit with e-commerce platforms like Shopify, WMS and OMS. This solution streamlines merchants daily shipping needs and is responsible for driving 50% of the company's monthly transactions.
- I define and execute three‑to‑six‑month roadmaps, collaborate cross-functionally to deliver merchant-ready solutions, and use customer research plus data to drive prioritisation and experimentation.
- Designed and shipped webhook infrastructure supporting multi-endpoint delivery, event filtering, and PII gating.
- Enabled native integrations with Zapier and Klaviyo, enhancing post-purchase automation for merchants.
- Own end-to-end product for booking flows, fulfilment UI, and carrier allocation logic.
- Improved booking UX used by ops and retail teams; launched features like Schedule Delivery and Pickup from Store.
- Designed and launched Estimated Delivery Date (EDD) API for predictive delivery windows pre-checkout.
- Executing product life cycle by collaborating with sales, engineering, and CX to deliver scalable, merchant-focused solutions.
- Also exploring AI tooling - using LLMs to sharpen product discovery and strategy workflows.
Director Product
Paytm, India | 2021 - 2023
- Developed a Chat-based payment product - an easier and more organised way of making payments. This product enriches the P2P payment journey by providing identity, context, and history to users’ payments.~25MN WAU use this product, and the vision is to grow this product to 100MN WAU.
- Shipped UX-focused features: split bills, reminders, repeat payments, contextual notifications Split Bills was eventually used by 1MN monthly users.
- Led the Money Transfer product, enabling P2P payments using Mobile Number, UPI ID, and Bank a/c. It achieved ~30MN WAU.
- Increased conversion 20% YoY through design improvements and growth loops. Applied cohort and funnel metrics to reduce drop-offs and improve retention
- Collaborated with engineers and architects, led design discussions, and managed stakeholders.
- Conducted product planning, defined the roadmap, led a team of PMs, and drove the bi-weekly sprint cycle POD.
Product Lead, Holidays
Thomas Cook, India | 2012 - 2020
- Built a vacation product suitable for a young audience, sold exclusively through an e-commerce portal. Purchased by approximately 40,000 customers over five years, with around 30% year-over-year growth, making it the fastest-growing product.
- Developed a dynamic packaging solution that integrates pre-purchased hotel inventory with real-time flight availability, providing consumers with more flight options, allowing flight companies to optimize unsold inventory through pricing, and enabling travel companies to save cash flow by eliminating the need to pre-purchase inventory.
- Improved trip conversion by 10% via personalised recommendations
- Reduced bounce rates by 15% and escalations by 30% through improved UX and policy visibility
OUTSIDE PRODUCT MANAGEMENT
Co-Founder, AadikarInk Designs
2016 - 2020
- AadikarInk is a social enterprise to sustain the dying crafts of ancient India.
- We sourced handmade, handwoven, naturally dyed fabrics from artisans in remote places.The material is then designed and tailored in local workshops in Mumbai, India.
- The final product is contemporary apparel for women aged 25-40 years.
- We sold this across the world through platforms like Etsy & Instagram.
Founding Member, TheIndianTrip.com
2019 - 2020
- It was a marketplace to connect global travellers to the travel agents of India. We handpicked rare experiences to showcase the diversity of India to a worldwide audience.
- I conceived the website's UX/UI, CMS, Product Categories, and agents onboarding.
- We onboarded 80 agents, including the famous 'Mumbai's Dabbawalas.'
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